Returns and Refunds

I want you to be delighted with your artwork. Every fine art print is carefully produced and prepared for you, but if there is a problem with your order or you have any questions about a return, please get in touch.

Damaged, Faulty or Incorrect Artwork

In the unlikely event that your artwork arrives damaged, faulty or is not what you ordered, please contact me as soon as possible at andrea@andreagraham.com. Where possible, please get in touch within 48 hours of delivery and include photographs of the artwork and its packaging, as this will help me investigate any damage that may have occurred during delivery.

I will work with my printing and framing partner to resolve the issue for you. Depending on the circumstances, this may involve a replacement or refund.

For limited edition artwork, if a replacement from the edition is not available, I will arrange an appropriate refund. If the damaged or faulty artwork needs to be returned, I will provide return instructions and cover the reasonable cost of the return.

Please retain the original packaging until the issue has been resolved, as photographs or return of the packaging may be required when investigating damage during delivery.

Returns & Cancellations

Fine Art Prints & Framed Artwork

Every fine art print is individually produced following your order, with framed artwork also made and finished according to the size and framing option you select. I therefore encourage you to check the artwork description, dimensions and framing options carefully before placing your order.

If you change your mind about your purchase, please contact me at andrea@andreagraham.com within 14 days of receiving your order to let me know that you wish to return it. I will then provide you with the return address and instructions.

You must return the artwork within 14 days of notifying me of your decision to cancel. Unless the artwork is faulty, damaged or incorrect, you will be responsible for the cost of returning it.

Please package the artwork carefully to ensure that it is protected during its return journey. I strongly recommend retaining and reusing the original packaging wherever possible, particularly for framed artwork.

Where applicable, any standard delivery charge paid when placing your order will be refunded. Additional charges for an upgraded or express delivery service are not refundable beyond the cost of the standard delivery option.

If the artwork has been handled beyond what is reasonably necessary to inspect it and this has resulted in a reduction in its value, an appropriate deduction may be made from the refund as permitted by law.

Refunds will be made to the original payment method and processed in accordance with your statutory cancellation rights.

If you have any questions about sizing, framing or how an artwork might look in your space before ordering, please get in touch. I am always happy to help.

Greetings Cards

If you change your mind about an online order for greetings cards, please contact me at andrea@andreagraham.com within 14 days of receiving your order.

Cards must be returned within 14 days of notifying me of your decision to cancel and should be unused and in their original condition. Unless the cards are faulty, damaged or incorrect, you will be responsible for the cost of returning them.

Where applicable, any standard delivery charge paid when placing your order will be refunded.

Your Statutory Rights

Nothing in this policy affects your statutory consumer rights. If an item is faulty, damaged, not as described or otherwise fails to meet the requirements of applicable consumer law, you retain all rights and remedies provided by law.

If you have any questions about an order, return or refund, please contact me at andrea@andreagraham.com.